Generate your password to log in to Surkana Professional.

COOKIE POLICY

FRANCO AUSTRAL, S.L., with Tax ID (CIF) B60705464, with registered address at C/ Zamora 103-105, Ático, 08018, Barcelona (Spain), is responsible for the website www.surkanaprofessional.com and the use of cookies on it.

1. What are cookies?

Cookies are small text files stored on the user’s device when visiting a website. They allow, among other things, the recognition of users, obtaining information about their browsing habits or personalising content display.

2. Types of cookies used

This website uses the following types of cookies:

Technical cookies
These are necessary for the proper functioning of the website and allow navigation and use of its features.

Analytics cookies
They allow the measurement and analysis of user behaviour on the website.

Personalisation cookies
They enable the website to remember user preferences and provide enhanced features.

Advertising cookies
They allow the management of advertising spaces based on user behaviour.

3. Legal basis

The use of non-essential cookies is based on the user’s consent, which may be given, configured or withdrawn at any time.

4. Cookie management

Users can accept, reject or configure cookies at any time via the cookie settings panel.

Users may also block or delete cookies through their browser settings.

5. Third-party cookies

This website may use third-party services such as Google Analytics, Meta (Facebook/Instagram) or marketing tools.

6. Data retention

Data collected through cookies will be stored for the time necessary to fulfil their purpose and in accordance with applicable regulations.

7. Modifications

FRANCO AUSTRAL, S.L. reserves the right to modify this Cookie Policy.

TERMS AND CONDITIONS OF SALE

Online sales made through our website (online store) are subject to these general terms and conditions, which prevail over any other specific provisions. Any purchase implies full acceptance of these terms.

Website owner: FRANCO AUSTRAL, S.L.
VAT number: B60705464
Registered office: C/ Zamora 103-105, Ático, 08018, Barcelona (Spain)
Email: info@surkana.com
Phone: +34 93 300 49 92

ORDERS

Orders placed on the website shall be considered binding once validated by the customer.

By confirming the order, the customer declares having read and accepted these general terms and conditions.

All items are sold with minimum quantities indicated on the product page, which will be respected during order preparation.

The minimum order amount on the website is €300.

The customer may request the cancellation of the order provided it has not yet been dispatched. The cancellation request must be made through the available customer service channels. Once the order has been shipped, cancellation will not be accepted.

PRICES

The sale prices of the products are those in force at the time the order is placed and do not include shipping costs.

Prices may be modified at any time without prior notice.

Shipping and handling costs shall be borne by the customer and will be added to the order amount under the indicated conditions.

PAYMENT

Payment for orders may be made through the payment methods enabled on the platform, including credit/debit card via virtual POS (TPV) or other available systems.

The order shall not be considered confirmed until payment has been validated.

SHIPPING AND DELIVERY

Shipments will be made through the usual courier service or logistics provider designated by FRANCO AUSTRAL, S.L.

Estimated delivery times are between 2 and 7 working days from payment confirmation and may vary depending on destination, product availability or logistical circumstances.

Delivery shall be deemed completed when the order is made available to the customer at the indicated address.

It is the customer's responsibility to check the condition of the goods upon receipt.

RETURNS

The customer may request the return of products in case of defect, incorrect shipment or lack of conformity.

The claim must be made within a maximum period of 8 days from receipt of the order.

The customer must contact the customer service department to process the return request.

All returns must be previously authorized by FRANCO AUSTRAL, S.L. and must be sent in their original packaging.

Returns without prior authorization will not be accepted.

In the event of a return due to defect or error attributable to the company, shipping costs will be borne by FRANCO AUSTRAL, S.L. In other cases, the costs shall be borne by the customer.

REFUNDS

In case of an accepted return, the refund will be made using the same payment method used by the customer, unless technically impossible or otherwise agreed.

The refund period will be up to 14 days from receipt and validation of the returned product.

SHIPPING COSTS

JURISDICTION

These general terms and conditions are governed by Spanish law, and for any dispute, the parties agree to submit to the courts of Barcelona, expressly waiving any other jurisdiction.

DATA PROTECTION

In compliance with Regulation (EU) 2016/679 (GDPR) and applicable data protection regulations, the customer may exercise their rights of access, rectification, erasure and objection by contacting info@surkana.com or by postal mail to the indicated address.

PRIVACY POLICY

1. Identification of the Data Controller

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and guarantee of digital rights, the following information is provided:

FRANCO AUSTRAL, S.L.
Tax ID (CIF): B60705464
Address: C/ Zamora 103-105, Ático, 08018, Barcelona (Spain)
Email: info@francoaustral.com
Website: www.surkanaprofessional.com

2. Purpose of data processing

Personal data collected through this website will be processed for the following purposes:

• Managing registration and access to the B2B platform.

• Processing orders, invoicing and commercial management.

• Managing shipments, incidents, returns and exchanges.

• Responding to enquiries or requests.

• Sending commercial communications related to products, services or news in a professional context.

• Compliance with legal obligations.

3. Legal basis

The legal basis for processing personal data is:

• Performance of a contract or pre-contractual relationship.

• User consent when submitting forms.

• Compliance with legal obligations.

• Legitimate interest in developing B2B commercial relationships.

4. Data retention

Personal data will be retained:

• For the duration of the commercial relationship.

• For the legally required periods under tax and commercial regulations.

• For commercial communications, until the user requests deletion.

5. Data recipients

Data may be shared with:

• Transport and logistics providers.

• Technology service providers (hosting, CRM, email marketing).

• Financial institutions.

• Public authorities when required by law.

Data will not be shared with third parties for commercial purposes.

6. User rights

Users may exercise the following rights:

• Access

• Rectification

• Erasure

• Objection

• Restriction of processing

• Data portability

Requests can be sent to info@francoaustral.com or by post.

Users may also lodge a complaint with the Spanish Data Protection Authority (www.aepd.es).

7. Data security

FRANCO AUSTRAL, S.L. implements appropriate technical and organisational measures to ensure data security and confidentiality.

8. Commercial communications

In accordance with Law 34/2002 on Information Society Services (LSSI-CE), commercial communications may be sent when there is a prior relationship or user consent.

Users may unsubscribe at any time.

9. Policy updates

FRANCO AUSTRAL, S.L. reserves the right to modify this Privacy Policy.